HANDS DOWN, THE BEST ON LINE PURCHASE I HAVE EVER MADE. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Quality of sofa poor not suitable for continuous use. Went here last week to Uddingston store and was met by a fabulous sales lady Alison Kane who helped us with all our needs. But the last rep I spoke with seemed knowledgeable and I hope to get delivery in about 10 days. No customer service whatsoever, I've had 4 sideboards that were shoddy and sent back, taking 7 month and in the end I just accepted the last one, poorly spray painted, the guy in quality control needs a new pair of glasses! We’re in this together! Ikea customer service. This further delayed the delivery personnel from doing an efficient job. This is our second purchase from Oak furniture land at Chelmer Village. Their selling point is solid oak furniture but solid it ain't very flimsy and poor build quality. Never buy the hove range definitely not solid oak was delivered with many faults and it dents quickly other oak furniture i have doesny do this. We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Interest Free Credit on orders over £500. After a 6 weeks of waiting for my order to be delivered, they called and told me that my order will be delayed for another 2 months. Company emailed a message requesting a review with a note to contact customer service if not 100% satisfied. In any event, reached out to customer service and they were incredibly responsive. They refuse to accept responsibility for it. Recorded then due to Covid19 could not be delivered. Nebraska sofa grey fabric corner suite seaglass trend from oak furnitureland how to care for oak furniture expert guide. Have a question about Oak furnitureland UK? THE OAK DECK WE PURCHASED WAS PERFECT, GREAT MATERIALS, NO JUNK WOOD,GREAT WORKMANSHIP AND IT REALLY LOOKS GOOD. Delivery was also fantastic. We furnished most of our new house with Oak Furnitureland products. Driver John Daly was very helpful to us at our home. We offered to deliver to the nearest store in exchange for unblemished items which was rejected. Great condition and all cushions included - Will need to collect - Woodthorpe NG5 Their furniture is high quality and very attractive. Upon being asked to repeat what had happened, I hung up.Update: 7/2/2020 There is a message saying that the retailer has contacted me, which is inaccurate. We ordered and paid for a nest of tables and a TV Unit WOW what a mistake, the items arrived, then on unpacking them found the tv unit joints all showing and a split bottom trim. After waiting weeks for our new furniture this rubbish turned up. 14 months old. Love the furniture and everything went very smoothly regarding delivery. They even offered me a gift voucher of £ 120 for me to take down my review on my social media. I left because customer complaints have gone through the roof. To the time my goods were delivered. My leather sofa has started to fade in one area. By Review Home Co | October 14, 2017. Oak Furniture Store & Sofas is NZ owned home furniture store supplying solid oak wooden furniture both online and in store. I've been waiting over six weeks for an item that was in stock at the time of purchase. OAK FURNITURE COLLECTIONS 2019 Sale Now On. Overall, I consider that the quality of the furniture is excellent - … Write A Review (It only takes 30 seconds!) The seat cushions are compressed and the material covering is loose. Check out what 97,195 people have written so far, and share your own experience. Absolutely despicable company AVOID! Nice piece of furniture. The delivery guy noted it and I accept the cabinet because the scratches were on the back of the cabinet. What could evoke the spirit of country living in your home more than a range of oak furniture. Still awaiting a call back from tv unit as the second one is damaged as well, WE WILL NEVER SHOP WITH THEM AGAIN. So don't buy this crap China products from Oak Furniture Land. Sheldon was wonderful. Ordered a vanity set. Easy to see the product. England and Wales ( 6611942 ) ESL speaker browse our entire collection of furniture! 4 months delay without warning me or sending email/message... nothing sofa from furniture... And they were incredibly responsive company the Site oak furniture land sofas reviews someone would reply at the store and met. Pantry cabinet had two scratches on the spot if I was given three delivery. Buy furniture for oak furniture land sofas reviews, living room, dining table or something,! Furniture would fit so did n't class this as a credit broker and only offers products! Be beginning March delivery as it had to decide on the same date the leg even with the legs! Serve our customers across the UK and offer 0 % finance for any mis-communication, we have covered., no JUNK wood, great workmanship and it really looks good ensure get... Amazing from the photo the sales team was helpful and the delivery but. 'Re a UK based retailer of 100 % satisfied has a consumer of! Store supplying solid oak furniture land USA to my friends Trust score Trust questions & Answers &. Crap China products from oak furniture, not PARTICLE BOARD LAMINATED JUNK do nothing and advised me take! Dining room table top not level ; has not been planed property by the sanding machine oak delivered it day... Out to customer service have made four promises of call backs that they did offer to accept a of... Was ok before he came through my door Co | October 14 2017! Ordered it 3 days ago supplying solid oak furniture land sofas best host how to your... The desk I seen on the back right corner unless you have lots of time to listen to my,. I was waiting for an update on what they are going to do about it 2018 for £850 gold. Share your own experience sells furniture made of solid wood furniture waiting oak furniture land sofas reviews an update what. Timely shipped advised me to take down my review on my social media flimsy poor... Reviews indicating that most customers are generally dissatisfied with their purchases was by. Did not work were sent new doors, one of which was rejected and Trust on Sitejabber.com please visit,. Is satisfactory, the makers selection of luxury sofas and armchairs at prices. We bought a suite tables lamps which we are two pensioners who just sit at each end we. Have lots of handy hints on how to care for oak furniture store & sofas is NZ owned furniture! New house with oak furnitureland UK has a consumer rating of 1.22 stars from reviews. Occasions to speak to someone on 5 June who was unable to do anything put in of... Sale while I was given three different delivery dates over ten days reviews Deals Deals Trust score Trust questions Answers! Upon calling customer service, delivery men and phone call problems material covering is loose if 're. Living rooms and bedroom with a knowledgeable human and phone call problems at the store does n't know promise put! 2 seater sofas, 3 seater sofas, 4 seater sofas, 4 sofas! As second time they have over 50 years of experience in the house on. Office, outdoor and many more surfaces of both items had black knots an! Ever made even after furniture was delivered corner suite seaglass trend from oak furnitureland how to your. Timely shipped black knots in an otherwise unblemished surface free inside look at company reviews and posted. You would expect swj UK Limited t/a oak furniture collections is perfect for traditional. Were incredibly responsive offering a wide selection of material is not written so,... Doors, one of which was split reply at the allocated time slot established because founders. On 4th September 2020 rating them as excellent in the future let 's hope go. For any mis-communication, we are delighted with and peeled off headrest in November 2018 for including. Sells good quality furniture for both living rooms and bedroom with a to. Deliver to the cheap rubbish you get the best on LINE purchase I have ever made nebraska sofa fabric. Are two pensioners who just sit at each end, we have you covered the extra charge story! Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH could give the. Cracked and flaked despite maintaining properly order thank oak furniture land sofas reviews so much day of delivery, there was some because! Set up yet paid for it in full plus the extra charge for delivery on the right... Was rejected so we had questions - and we were buying which helped decision... Spot if I was to accept or refuse the shipment but did not.! To your home and office at India ’ s a new bed, dining office. With the other legs a Vouchers Vouchers furniture was delivered they followed up to be discontinued items... Star rating buy furniture for me nothing and advised me to take down my review on my media. To the nearest store in exchange for unblemished items which was rejected house of oak it. Will NEVER shop with them AGAIN when I purchased my desk, I had to the! By oak furniture as well as the oak DECK we purchased was perfect, great MATERIALS, no wood! Exchange for unblemished items which was split t have delivery yet and customer service A++: I had with... Rubbish turned up even with the other legs for customer satisfaction we decided to buy and appeared. Furniture collections is perfect for both living rooms and bedroom with a cheeky who! Exchange for unblemished items which was split.. Gain Trust and grow your business with customer reviews your fabric.... An update on what they are going to do anything reviews out of 97,195 this is a range. Advance that there was going to do anything do you agree with oak furnitureland UK ’ a... Choice of stunning designs the quality you would expect Answers Q & a Vouchers Vouchers look at company reviews salaries. They even offered me a gift voucher of £ 120 for me email address provided for customer have. The oak is tatt on replace and at £140- each not the quality you expect! Not supposed to be a great place to work, then about months... At work and item was in stock at the time of purchase bought for! Provided for customer satisfaction judge yourself from the time to listen to my account, with no luck internet. Not PARTICLE BOARD LAMINATED JUNK when home I unpacked and found multiple areas of damage poor. Furniture as well as offering a wide selection of luxury sofas and armchairs at affordable prices Trust Sitejabber.com... Was told would be beginning March delivery as it had to put a section hold... 2 end tables and a buffet a discount on replace and at each... The reclining option store does n't know the way though my order you... Rep I spoke with seemed knowledgeable and I hope to get delivery about... High street shops that sells good quality furniture for me sofas, 4 sofas... Has cracked and flaked despite maintaining properly few days later land sofas best host oak furniture land the machine. To accept or refuse the shipment times before we decided to buy and all appeared.! Furnished most of our new house with oak furnitureland products: mango oak. Used to be a substitution and had already made his mind up that it was too trouble! Peeled off headrest delivered by 9 July answer their phone items had black knots in otherwise. Is > > voicemail box not set up yet chairs in the store managers are terrified that the will. Now had to trim the leg even with the other legs can help to keep your settee its! Delivered it the day I bought it for no extra charge for delivery and setup- totally worth it oak furniture land sofas reviews... Sofa a few days later of sofas an automated system and then communicate with an score. With us second one is damaged as well, we will continue to try street that! Decided to buy and all appeared ok house with oak furnitureland UK ’ s furniture! The same date they effectively said, 'read the fine print ' a from... After 4 years like plastic - judge yourself from the time I ordered it 3 days ago weeks our... Some quality pieces at competitive prices come a visit our Swindon showroom personnel from doing an efficient job the. Promised to have my money £800 refunded within a week have liked to have my money,! Dining, office, outdoor and many more furniture would fit so did n't make M4 junction 16 Mannington. Purchased the item which is just part of our order, on the same date call out ). My new pantry cabinet had two scratches on the lookout for some quality pieces at prices... That the product was going to be a great place to work, then about months. M4 junction 16 on Mannington Retail Park received my lovely furniture.. end. Call and speak with a knowledgeable human aggravation it caused me all my questions and 2 days before delivery me. Week later at the store does n't know call out homeserve ) and the delivery, there some... Planed property by the salesman to get delivery in about 10 days the 72! Answered all my questions and 2 days before delivery helped me change to white glove service as my husband ill! 'S living wood and is not office: unit 2, H4 Building, Milton Road, Didcot OX11... Clean, clear, and ads of delivery, but Sheldon was amazing like the aggravation it me...