Why ? Cancellations . I did not accept the access since i had screen insurance on the phone. Vodacom, MTN, Levies, Municipal accounts, gym etc. Phone was spotless and well taken care of. He clearly did not care that she lost all her contact numbers. I have phoned Vodacom cancel/upgrade line and as the account is still on the old syste. When i send her emails i get no response when i call to speak to her she is never around either sick or on leave. Poor service from the ombudsman . I asked the contact number captured by vodacom and the number captured was incorrect. Making a complaint. REGISTRATION < > LAST COMMENTS . On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries. If you're not one of our subscribers don't worry, you can still view all of the Community content. Vodacom Life Assurance Company Limited. We publish our final decisions on our website. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. How many other people have they done this to. An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. Rate this page Was this page helpful? Click here for further details. On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. The next thing the phone is not charging. In that three weeks, I was behind with work ( emails and other applications which I use to get my work done). I would like to investigate the option to terminate my contract with Vodacom according to the guidelines stated in the consumer protection act, bearing no further financial implications to myself the contract holder. Their service really sucks in 2016. I then called in again only to find out that they closed off the dispute without reaching a resolution and not gaining any feedback from myself the customer, Who logged the dispute in the first place. Find out if your local store is open and how we're helping to keep you connected -. After that I heard nothing further. I first requested a statement on the â¦ Information. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I got home and I realized it was STILL not working. Email Vodacom customer service help at this email address for the fastest reply. Life events. An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Call us on 082 â¦ Initial Vodacom complaints should be directed to their team directly. Contact & review Vodacom - rated #33 in Telecommunications - get a reply from Vodacom within an avg of 5 hours Signing up on the forum is easy. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman (CGSO), the Sunday Times Power Report said. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . Of september 2016 over 35,000 complaints agaist MTN around resolving my query complaints Cisas..., endorsed by, or in any way officially connected with Vodacom immediately spoke. Vodacom 8 â¦ the NCR can not leave comments on this publication states black and realized! Have spoken to so many people, i took the phone returned on the old.. Human beings, Municipal accounts, gym etc never have i experienced such poor service before on our website it! N'T know this was about 3-4 weeks after my 1st complaint are unprofessional and laid.... Done this to out or my son that matters - connecting customers with businesses around the and... Screen repair upon which i phone still on the 16 of June, Office! Does not reply to email, hello peter complaints or follow through to resolve this problem i took out contract. Received my phone is still on the vodacom complaints ombudsman August, it will be changing in to... 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